Product support

Welcome to Product Support. Browse this section to access frequently asked questions, case studies, news, product information and more. Simply select the support category to get started.

Video gallery

Learn more about SMB telephony systems with a full set of videos targeting the many functions and abilities of our Synapse®, Syn248®, SynJ® and cordless headset systems.

Product release notices

Synapse 2.0 release notice i1.0
Synapse 2.2 release notice i1.0
Synapse 2.3 release notice i1.0
Synapse 3.0 release notice i1.0
Synapse 3.1.1 release notice i1.0
Syn248 product release notice i1.0

Product documentation

Find the documents specific to your system. Manuals, quick start guides & tech tips.

Product registration

Validate your purchase and activate your warranty.

Warranty and returns

View our warranty and return information.


Review our privacy policy, shipping policy and terms of sale.